Boat Table

You have 3 days after arrival to request refund or exchange.

To be elegible for a refund your product must have arrived damaged.

If you have seen a picture of your product before delivery and/or have been informed about a specific condition related to the product then the sale is final, no exchanges, refunds or deliveries will be available after product has been delivered.

Any damage occured during your use is your responsibility and we cannot offer a refund or exchange.

Customer understands light damage may occur during delivery, in this condition customer might be elegible for partial refund (from delivery company) depending on severity of damage.

If product has been used outdoors any damaged occurred to it is your responsibility and we cannot offer a refund or exchange.

Delivery cost is non-refundable & customer must pay full delivery cost for order exchanges & refunds.

For order refund & exchange furniture must be unused.

Customer must pay delivery cost for refund items.

At each step in the process, from testing and inspecting our hand-crafted furniture to getting your order ready for shipment, we pay great attention to detail. If, despite our quality controls and inspections, you receive the wrong product(s) or the product(s) delivered to you is (are) defective or damaged, we will work with you to make it right or offer you an exchange. We do not accept exchanges for any other reason. If you receive what you ordered in good condition, your purchase is not exchangeable or cancellable. We do not give refunds.

You must contact customer service to initiate an exchange. An exchange request must be initiated within 3 days of delivery to be considered and must include proof of purchase and delivery and photos documenting delivery of the incorrect or defective or damaged product(s). If we determine that an exchange is warranted, you will receive an authorization number from us. This authorization number is required for any exchange. No exchange will be accepted without this number! You are responsible to properly re-package and secure the merchandise to ensure a safe return to our warehouse.

-

Filing a claim with PayPal for refund or exchange purposes is not permitted and will result in a $500 compensation fee to be paid by client to vendor per each item purchased. Customer understands all claims must be filed solely through our store.