Returns
You have 3 days after arrival to request a refund or exchange, Teak Bros holds the right to decide which option is available for customer.
To be eligible for a refund/exchange you must inform the delivery driver about visible damage to packaging and/or furniture during the delivery and document this on the shipping paperwork, only then can we work on offering a solution if your product arrived damaged*
*Damaged means the product must be in a condition in which it is no longer suitable for use such as structural damage, customer understands *minor damage may occur during delivery, in this condition customer might be eligible for a partial refund* depending on severity of damage, this will be decided by Teak Bros after receiving detailed pictures by customer.
*Minor damage refers to aesthetic damage or damage which does not affect the durability of the furniture, in most cases it can be solved/fixed with sanding, oiling or painting. Cracks, curving & natural imperfections do not fall under this category.
*Partial refund will be a maximum amount of $100. Teak Bros reserves the right to decide how much the customer is entitled to receive.
If you have seen a picture of your product before delivery and/or have been informed about a specific condition related to the product then the sale is final, no exchanges, refunds or deliveries will be available after product has been delivered.
Some products may not be eligible for any sort of refund or exchange, contact customer service or read product description for more information.
Any damage occurred during your use is your responsibility and we cannot offer a refund or exchange.
If product has been used outdoors or in contact with direct sunlight any damage occurred to it is your responsibility and we cannot offer a refund or exchange.
Customer understands product sizes listed on our website are only averages and if needed to find out the exact size of a product they must contact us, therefore no refund or exchange is available if real product size delivered is different from size listed.
If customer refuses delivery of product due to damage occurred during delivery we will work with customer on refund or exchange. If there is no delivery damage elegible for refund/exchange but customer refused delivery, no refund/exchange is applicable and customer must pay for redelivery rate calculated by carrier.
If customer cancels order prior to delivery but after shipping then delivery cost & return cost will be deducted from his refund.
If customer has done any custom work on the furniture which changes its structure and/or look, no refund/exchange will be applicable.
Delivery cost is non-refundable & customer must pay full delivery & pick up cost for order exchanges & refunds.
For order refund & exchange furniture must be unused.
Customer must pay delivery cost for refunded/exchanged items.
Pre-Order products are marked as Pre-Order on our website product page, this information will also be made clear in the corresponding products product page, for these orders the delivery time is different, this is also made clear on the product page including the products description, no cancelations, exchanges or refunds are available unless the product is received damaged, if there is a delay in shipping customer understands we are doing our best and will not issue/file/request refund, exchange nor cancel order.
If a dispute/claim is opened by the customer through a *third party* then all matters will only be handled directly through that party.
*third party* refers to any contact that is not direct between customer and Teak Bros customer service.
(Shipping cost calculated by the delivery carrier)
